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ADDING VALUE TO A CLIENT RELATIONSHIP:


DEBTOR DAYS : June 2003.

Adding value to a client relationship is not a prerogative of upmarket retailers, smart hotels or airlines ¦ it applies equally to accountants and business consultants who manage the financial affairs of businesses and need to get away from the ¨cut price audit¥.

Giving clients an understanding of the movements in key ratios with solutions to the trends revealed, works towards these aims. It builds client loyalty and protects and develops the income stream of the advisor.

Extended debtor days restricts cash flow, puts pressure on creditor behaviour, bank overdraft facilities and credit ratings. Importantly it affects investment plans and can impact on the proprietor¥s livelihood!

Factoring is the clear option when the business is growing rapidly and cash is needed to support expansion plans, which traditional banking products cannot finance. However if a modest improvement in cash flow is needed to accommodate the more normal ¨house keeping finances¥, then the use of a debt recovery company, to manage those slower payers, can be significantly cheaper and be much more flexible than the factoring alternative.

The following examples demonstrate the cost alternatives, where the turnover is static, with no seasonal swings ¦ turnovers of £50k and £500k per month with a varying percentage of prompt and slow paying debtors.

Example 2 companies with static / non-seasonal turnover.

% slow payers

(90 days)

10%

20%

30%

40%

50%

 

Co

A

Co

B

Co

A

Co

B

Co

A

Co

B

Co

A

Co

B

Co

A

Co

B

Monthly Turnover £

50k

500k

50k

500k

50k

500k

50k

500k

50k

500k

Savings in Bank

£

Interest (by reducing O/D by amount Slow payers BR + 3.75%)

362

3625

725

7250

1087

10875

1450

14500

1812

18125

Alternative costs of reducing slow payers

£

Factoring Fees

2Â% pa (on whole book)

15k

150k

15k

150k

15k

150k

15k

150k

15k

150k

Debt Recovery Fees

£

5% pa

3k

30k

6k

60k

9k

90k

12k

120k

15k

150k

Because it is not possible to factor parts of a debtor book, the factoring administration costs are substantial at all levels. A factor will press slow debtors hard and may produce a savings in interest costs.

When the percentage of slow paying debtors is less than 50% it is clearly a cheaper and a more flexible option to use a debt collection specialist rather than factor the whole book.

There could be some savings in staff costs in both examples ¦ but perhaps difficult to capture in real terms.

Somecomparisons between a debt collector and a factor :-

Debt Collector.

  • Flexibility in pricing and procedures
  • Company decides credit policy
  • Debtor collections outsourced ¦ from due date/60days/selected accounts/ad hoc
  • Company can retain collections from major accounts
  • Debt ownership stays with company
  • No cancellation fees
  • Debts settled when collected

Factoring.

  • Factor takes the whole book
  • Factor dictates credit policy
  • Factor owns the debt
  • Debts often taken on a recourse basis ¦ and could end up at a debt collection company in due course!
  • A percentage of the invoice value paid up front
  • Exit fees, often significant, raised when service cancelled

Overall a Debt Collection Company offers a much more flexible package, and on a no collection no fee basis, in support of a drive to manage and improve a company¥s cash flow problems.

If you have clients, whose business would benefit from an improved cash flow, speak to:-

Ian Wigfield, Operations Manager

or

Richard Marlow, Group Sales Director

at P & A Debt Recovery Limited on 0800 9158497. There is more information on their range of services at www.padebtrecovery.co.uk.

P & A Debt Recovery Limited is a P & A Group company and is an associate of Poppleton and Appleby of Sheffield.


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